tawandamusarurwa
- SundayMail
- January 29, 2025
- 87 views
NEW: Enter February: Service with care
Cresencia Chiremba “In a world forget what you said, but they’ll never forget how you made them feel” – Maya Angelou In a world where transactions often overshadow interactions, the…
- SundayMail
- January 22, 2025
- 130 views
NEW: Setting customer service goals and resolutions for 2025
Cresencia Chiremba January is traditionally the month of fresh starts and renewed commitments. As businesses across Zimbabwe step into the new year, it is essential to set clear customer service…
- SundayMail
- December 19, 2024
- 181 views
Draining the pool: Climate change tests agriculture insurance models
Tawanda Musarurwa CLIMATE change is testing the limits of the insurance industry worldwide. With rising temperatures and unpredictable weather patterns, insurers are grappling with unprecedented risks. In 2023 alone, the…
- SundayMail
- December 19, 2024
- 126 views
The cyclone of bad customer service: Lessons from Cyclone Chido
Cresencia Chiremba “Plan for the worst while striving for the best. Your customer service reputation may have the ability to weather any storm!” AS Cyclone Chido wreaks havoc across the…
- SundayMail
- December 17, 2024
- 148 views
Zimbabwe launches carbon market framework aligned with Paris Agreement
Online Reporter In a landmark move to address climate change and attract green investments, Zimbabwe has introduced a national carbon market framework rooted in Article 6 of the Paris Agreement.…
- SundayMail
- December 12, 2024
- 111 views
Nurturing customer relationships: Lessons from the forest
Cresencia Marjorie Chiremba LAST Saturday, Zimbabwe commemorated World Tree Planting Day, an annual event dedicated to promoting the planting and conservation of trees. This initiative not only highlights the environmental…
- SundayMail
- December 11, 2024
- 158 views
Media an important ally in environmental, climate change matters: RTG
Sunday Mail Reporter THE media plays a critical role in addressing environmental and climate change challenges in Zimbabwe, stakeholders said during the recently-held 2024 Environmental Reporter of the Year Awards.…
- SundayMail
- December 11, 2024
- 570 views
NSSA’s Accident Prevention and Workers’ Compensation Scheme: Lessons for short-term insurers
Tawanda Musarurwa AT a basic level, insurance is a financial agreement that protects an individual or an entity from financial losses by helping cover costs if something unexpected happens. To…
- SundayMail
- December 5, 2024
- 91 views
Customer service combating gender based violence
Cresencia Chiremba “If you are not taking care of your customer, your competitor will.” – Bob Hooey The 16 Days of Activism Against Gender Based Violence (GBV is a crucial…
- SundayMail
- November 28, 2024
- 102 views
When customer choices are ignored
Cresencia Chiremba “If you are not taking care of your customer, your competitor will” – Bob Hooey Sometime ago I was invited for a meal by a couple of friends…