Online Reporter
Takunda Gambiza and Sekai Manyere
THE Public Service Commission (PSC) has challenged its staff to accelerate digital transformation, strengthen accountability and embrace innovation to improve service delivery as the Commission reviewed its performance for the first half of 2026.
Speaking at the PSC 2026 Mid-Term Performance Review Programme in Harare on Wednesday, Commission chairperson Dr Vincent Hungwe described the review as an opportunity to assess progress, address shortcomings and realign programmes with National Development Strategy 2 (NDS2) and Vision 2030.
He said the rapidly evolving technological landscape demanded a more agile and forward-looking public service capable of meeting citizens’ expectations.
“We must interrogate our trajectory with honesty, recalibrate with agency, and recommit with unwavering determination to the course that we have set for ourselves,” said Dr Hungwe.
“In such an environment, incremental adjustments will not suffice. We are called upon to exercise strategic leadership that is bold, responsive and, above all, resolute.”
Dr Hungwe said the mid-term review was not intended to apportion blame but to identify opportunities for improving institutional performance and service delivery.
“Our objective is to improve, not to assign blame. The value of this exercise lies in identifying opportunities for better performance and stronger institutional delivery,” he said.
He urged PSC employees to critically assess whether their programmes were producing measurable results and contributing to national development, adding that professionalism, meritocracy, integrity and accountability must remain the pillars of the Commission’s work.
The PSC chairperson also stressed the need to invest in digital systems and human capital to build a modern, efficient and responsive public service.
“We are operating in an environment that is changing rapidly. Technology is transforming the way governments operate. Citizens increasingly expect services that are efficient, transparent and accessible,” he said.
“Our greatest asset is neither our infrastructure nor our policies. It is our human capital. A motivated, ethical and competent workforce remains the foundation upon which institutional excellence is built.”
PSC secretary Mrs Sibusisiwe Zembe said the performance review would enable the Commission to evaluate progress made during the first half of the year and identify practical interventions for the remainder of 2026.
“The first half of the year has presented a combination of opportunities and challenges. While we have made notable progress, we have also encountered obstacles that have tested our resilience and adaptability,” she said.
Mrs Zembe described performance reviews as a vital management tool for strengthening accountability, improving decision-making and enhancing service delivery.
“We must never forget that our being here in this room and in our various departments is for purposes of service delivery to the citizens that we serve,” she said.
