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A United Airlines Boeing 787 jetliner flying from Los Angeles to Shanghai had to turn around last weekend after it was discovered that one of the pilots had forgotten his passport.
Flight UA 198 departed LAX at around 2 pm on March 22, bound for China’s largest city.
About two hours later, the plane turned around and was redirected to San Francisco, where it landed around 5 pm.
“The pilot did not have their passport onboard,” United said in the statement. “We arranged for a new crew to take our customers to their destination that evening.”
The flight with the new crew took off around 9 pm and landed in Shanghai about six hours behind schedule.
Yang Shuhan, a Chinese passenger on board, told CNN that she heard the pilot’s “very frustrated voice” over the intercom, saying he forgot his passport.”
“It’s quite embarrassing,” Shukor Yusof, founder of Singapore-based Endau Analytics, told CNN.
He added that the mistake is “unacceptable” for a global airline like United and it shows “a lack of discipline.”
Shukor noted that the “absent-mindedness” reflected in the incident could cost the airline dearly, taking into account the costs of things like the jet fuel they had to dump before diverting and compensation for the passengers.- CNN.
Online Reporter