dyton mupawaenda
Wallace Ruzvidzo-Herald Reporter
ZIMBABWE now boasts of the first mobile insurance contact centre, developed by NicozDiamond Insurance, that can reach even the most remote parts of the country, in the spirit of leaving no one and no place behind.
The mobile contact centre dubbed, ‘Diamond Insurance Vehicle’ (DIV) will be moving in all parts of the country and is a one stop shop where one can buy insurance, as well as Zinara and ZBC licences.
Speaking during the launch of the DIV, IPEC director of Insurance, Mrs Sibongile Siwela, on behalf of IPEC Commissioner, Dr Grace Muradzikwa, said the DIV holds immense potential for the insurance industry and the pursuit of financial inclusion.
“In today’s rapidly evolving world, where digital advancements shape the way we interact and conduct business, embracing innovative solutions becomes imperative.
“The launch of this mobile contact centre, DIV, signifies a significant step forward in our collective mission to increase insurance penetration and foster financial inclusion within our society,” she said.
Mrs Siwela said insurance acts as a safety net, protecting individuals and businesses from unforeseen events hence providing them with the confidence to navigate uncertainties.
But access to insurance services was often limited, especially for individuals residing in remote areas.
“The advent of this mobile contact centre heralds a new era, breaking down barriers and bridging the gap between insurance providers and those seeking protection and financial security,” she said.
NicozDiamond management chief executive officer Mr David Nyabadza said the development of the DIV was driven by a profound understanding of their customers’ unique challenges and desires.
“Through extensive research, we gained insights into the obstacles the public encountered when seeking accessible insurance services. Motivated by the aim to provide a tailored solution, we endeavoured to create an experience that seamlessly aligned with their specific requirements,” he said.
“By bringing insurance services directly to their doorstep through our mobile platform, we aim to remove barriers and offer on-the-go support, empowering customers to effortlessly access the coverage they need”.
Mr Nyabadza said in a market tainted by insurance touts and unregistered players, the DIV stood as a beacon of trust, bringing the unwavering reassurance and credibility of the renowned NicozDiamond brand to underserved markets.
“Our mobile contact centre is dedicated to ensuring that customers in these areas can access reliable and legitimate insurance services backed by a trusted name,” he said.
Mr Nyabadza said from a technological perspective, the DIV operated as an autonomous and fully integrated unit, showcasing its remarkable capabilities even in the most remote areas.
“With real-time connectivity to our secure network, it ensures seamless communication and accessibility while prioritising robust security measures. Powered by sustainable solar energy, the DIV exemplifies our commitment to environmental consciousness, supported by reliable backup systems that guarantee uninterrupted service.
“This innovation’s technological prowess, combined with its sustainable and secure features, establishes it as a cutting-edge solution that ensures efficient and protected insurance services,” he said.
“It brought expert advice and support directly to the customers’ fingertips. Regardless of their location, whether in residential areas, bustling business districts, lively informal markets, or vibrant public events, the DIV stands as a reliable and accessible hub for comprehensive insurance products and services.
“With its presence in these diverse settings, it revolutionises accessibility, making insurance expertise readily available like never before,” Mr Nyabadza said.
At the heart of their customer-centric approach, NicozDiamond understood the complexities and frustrations that come with insurance claims.
“Our highly trained staff are available every step of the way, guiding customers through the necessary procedures, promptly addressing their concerns, and providing clear and timely updates.
“With the on-site assistance, we aim to alleviate the stress associated with claims, offering our customers peace of mind during challenging times”.
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