Online Reporter
Belindah Chikandiwa
Herald Correspondent
PATIENT safety is a non-negotiable fundamental right enshrined in the nation’s Constitution, director of pathology services in the Ministry of Health and Child Welfare Dr Maxwell Hove has said.
He made the remarks at World Patient Safety Day commemorations at Sally Mugabe Central Hospital on Wednesday where he championed the transformative impact of the 5S Kaizen methodology on healthcare delivery.
Dr Hove framed the day as one of both “reflection and action,” dedicated to reaffirming the collective commitment to safeguarding patients’ lives and dignity.
“Patient safety is not a luxury, it is a fundamental right,” Dr. Hove stated, drawing a direct link to Section 76 of the Constitution of Zimbabwe.
“Every patient deserves care that does not harm, treatment that restores health and a system that values their humanity.”
The event, held under the global theme ‘Safe care for every newborn and every child,’ served a dual purpose: to raise awareness on the critical pillar of patient safety and to celebrate and reward hospital staff who have demonstrated excellence in implementing the 5S Kaizen approach.
Dr. Hove highlighted the stark reality of unsafe care, which leads to “avoidable harm, prolonged hospital stays, increased costs and most tragically, the loss of precious lives.” He asserted that the day’s commemoration was therefore “more than symbolic,” but a concrete reminder of the duty to strengthen systems and embrace innovation.
The centrepiece of his speech was the praise for the Japanese-born 5S Kaizen methodology: Sort, set in order, shine, standardize, and sustain. This he credited with revolutionising workspaces and fostering a culture of continuous improvement.
“Through 5S Kaizen we have seen reductions in medical errors, improved infection prevention, better workflow in wards and clinics and greater staff morale,” Dr Hove reported.
He emphasised that the philosophy empowers all frontline staff, from nurses and doctors to cleaners and technicians, to “take ownership of safety and quality in their areas of work.”
The ceremony saw the recognition of the hospital’s “champions” in 5S Kaizen implementation. Dr Hove lauded these teams for demonstrating “innovation, teamwork and unwavering dedication,” proving that continuous improvement is achievable “even in resource-constrained environments” through commitment and creativity.
Looking forward, the director issued a multi-point challenge to the hospital community, stressing that patient safety is a journey, not a destination.
He called for sustained leadership commitment, deeper staff engagement, enhanced involvement of patients and their families, and ensuring the sustainability of the 5S Kaizen gains.
