Online Reporter
Business Reporter
The People’s Own Savings Bank has initiated a high-level executive recruitment drive as it pivots towards becoming a digitally sovereign and Artificial Intelligence (AI)-powered financial institution.
The State-owned bank is currently scouting for a specialised recruitment partner to facilitate the hiring of six senior executive roles, a move intended to anchor the transition into a modern, tech-centric entity.
This strategic recruitment follows the release of the bank’s 2025 interim report, which detailed a comprehensive roadmap for delivering an “AI-powered digital bank.”
According to the report, the transformation is critical for improving operational agility and deepening financial inclusion across Zimbabwe, ensuring the bank remains competitive in an increasingly digital global landscape.
Central to this drive are roles designed to bridge the gap between the traditional banking sector and the fintech industry.
Among the top-tier vacancies is the chief AI and digital officer, a position tasked with embedding artificial intelligence across the bank’s core operations.
In addition, the bank is seeking a head of neobank/fintech to lead its entry into digital-only banking, specifically targeting the tech-savvy youth and the nation’s vast informal economy.
The executive search also extends to several other senior positions aimed at streamlining strategy and enhancing market presence.
These include the chief growth and experience officer, a chief of staff intended to optimise executive decision-making and specialised leads for the bank’s core focus areas, head of microfinance and the head of brand and marketing.
POSB has launched an ambitious three-year Transformation Strategic Plan (TSP) for 2025–2027.
The comprehensive roadmap is designed to reboot the bank’s operations and significantly elevate the customer experience, marking a major shift in the institution’s long-term trajectory.
At the heart of this initiative is a drive to establish POSB as a digitally sovereign financial institution.
A cornerstone of the plan is the integration of cutting-edge AI to streamline internal processes and sharpen decision-making.
By leveraging AI, the bank intends to automate critical functions, including customer service, risk assessment and fraud detection, thereby achieving greater operational agility.
Beyond technology, the strategy emphasises a holistic approach to organisational change.
POSB has committed to intensive staff training and development programmes, ensuring that its workforce is equipped to navigate the modern digital landscape.
The investment is aimed at fostering a culture of innovation and adaptability, moving the bank away from traditional models toward a more flexible, tech-forward mindset.
Ultimately, the strategic pivot is intended to secure POSB’s leadership within a rapidly evolving financial sector defined by digitalisation and shifting consumer demands.
By improving accessibility and adopting a strictly customer-centric approach, the bank expects to redefine its service delivery for the modern era.
“During the first half of 2025, the Bank embarked on a journey to implement a three-year Transformational Strategic Plan (TSP) covering 2025-2027.
“The strategy will deliver an AI-powered digital bank, positioning the POSB for sustained growth, operational agility and digital leadership,” said POSB chairman Mr Kenias Mafukidze in the group’s half-year results to June 2025.
POSB is owned by Mutapa Investment Fund, Zimbabwe’s Sovereign Wealth Fund, established to manage and grow the country’s natural resources and State-owned assets for long-term economic development.
Mutapa holds significant stakes in sectors like mining, energy, finance, and tech, aiming to create wealth and stability, though facing scrutiny over governance and transparency.
