Online Reporter
Municipal Correspondent
CITY Parking has apologised and launched an internal investigation following widespread public outrage over allegations that one of its enforcement teams clamped a mother’s vehicle while she was seeking urgent medical treatment for her child, who reportedly required emergency care.
In a statement, the company described the incident as “distressing” and acknowledged the concern it had sparked.
“City Parking deeply regrets the distressing incident that occurred involving a mother and her child who required urgent medical attention. We acknowledge the seriousness of the matter and the public concern it has generated,” the company said.
The company extended its apology to both the affected family and the wider community, admitting that the situation had not been handled with the compassion and sensitivity expected of its staff.
“We sincerely apologise to the affected family and to the wider community for the manner in which this situation was handled. The wellbeing and safety of our customers is paramount, and we recognise that compassion and sensitivity must guide our operations at all times,” reads part of the statement.
City Parking said management had immediately intervened after the incident by contacting the affected mother and facilitating the release of her vehicle.
“Management team immediately reached out to the mother and vehicle was released,” the company said.
The company also announced that it had instituted a full internal investigation to establish the circumstances surrounding the incident, with disciplinary action to be taken if any misconduct is established.
“Full investigation into the conduct of our staff and appropriate action will be taken,” the statement said.
As part of corrective measures, City Parking said it would review its vehicle clamping procedures to ensure emergency situations are treated with greater urgency and compassion.
“A comprehensive review of our clamping procedures shall be undertaken to ensure that emergency situations are handled with humanity and urgency,” the company said.
It also announced mandatory customer service and sensitivity training for all employees, with a particular focus on dealing with vulnerable people and medical emergencies.
“All staff will undergo mandatory customer service and sensitivity training, with emphasis on handling vulnerable persons and medical emergencies,” the statement said.
The incident has triggered widespread debate on social media, with many Zimbabweans calling for greater discretion and compassion in the enforcement of parking regulations, particularly in cases involving medical emergencies.
