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Many potentially significant innovations had trouble getting off the ground because other parts of the organization were unable or unwilling to implement them.
In some ways, these findings are not surprising. Organizations are not typically set up to tolerate the fundamental questions design thinkers ask. For one Danish government lab, challenging organizational thinking was critical:
“What is the framing? What is the understanding of the problem? From where do we know this? Why do we assume that this apparently simple solution or approach will actually work for someone?”
In a culture where employees are under constant pressure to solve problems and move on, such questions can be seen as distracting or even threatening.
Bongani Ndlovu