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MOBILE phone operator Telecel Zimbabwe has won three awards from the Contact Centre Association of Zimbabwe (CCAZ) for service excellence.
Despite being ranked third in terms of subscriber base, the firm came first in the customer service executive of the year, first runner up best call centre in Zimbabwe and overall first prize customer service excellence categories in the mobile telecommunications sector.
“Our deliberate focus, as Telecel, on customer experience as one of the key drivers of our corporate and commercial success is the reason we’ve been recognised as a leader in the service excellence arena,” said Telecel customer operations director, Ntombizodwa Chinyenze.
“We believe customer-centricity is no longer an option for an organisation’s survival in these competitive times but rather it’s the key to the long term viability of the business as a whole.”
She said the impressive award winning performance by Telecel was due to the company’s purposeful focus on continually improving customer service.
“Telecel has successfully leveraged on the key pillars of people, systems and processes to ensure we operate an integrated customer-centric organisation,” said Chinyenze.
Telecel chief executive officer Angeline Vere said she was thankful to the effort from her team in ensuring that the company continues to be associated with customer service excellence.
Telecel shrugged off competition from its competitors Econet and NetOne who got the first runner up and second runner up respectively in the same category.
This year service excellence awards were coordinated by CCAZ and held last week on Friday in Harare.
Online Reporter