7 ways to improve accountability in your team: Part 1

Arthur Marara-Point Blank

Teams are the backbone of most organisations.

In today’s fast-paced work environment, teams that are accountable and motivated can produce remarkable results. But how do you build a team that not only works well together but also holds each other accountable for their actions?

A cohesive team is a valuable asset to any leader. It is essential to recognise that building a team that works together seamlessly and achieves its goals requires intentional effort. Simply put, great teams do not just happen overnight.

They require deliberate planning, communication, and collaboration.

So, how do you foster accountability among your team members?

In this article, we will explore some practical strategies to help you develop a high-performing team that is accountable, motivated, and committed to achieving its goals.

Clarity and clear expectations

As a leader, you have a crucial role to play in building an accountable team. And at the heart of this process is setting clear expectations. When your team knows exactly what is expected of them individually and collectively, they can thrive on the clarity and direction that comes with it.

Clear expectations are the foundation of accountability. Without them, your team may feel uncertain, unclear, or even confused about their roles and responsibilities. This can lead to misunderstandings, miscommunication, and ultimately, a lack of accountability.

How to set clear expectations

So, how do you set clear expectations for your team? Here are some practical tips:

Define clear roles and responsibilities: Make sure each team member knows what is expected of them individually.

Establish clear goals and objectives: Ensure that everyone understands the team’s overall goals and objectives.

 Document everything: Write down all agreements, decisions, and expectations to ensure everyone is on the same page.

Tools for achieving clarity

One powerful tool for achieving clarity is the RACI matrix. This tool helps you assign specific roles and responsibilities to each team member for a project or task. It is especially useful for big projects or complex tasks where multiple team members are involved.

RACI Matrix: a tool for clarity

A RACI matrix is a simple yet effective tool that helps you assign roles and responsibilities to each team member. If a total stranger who knows nothing about your business or organisation were to approach a member of your team outside of the department, they should be able to state clearly;

 R: Responsible – The person who is accountable for completing the task.

A: Approver – The person who needs to approve the work before it is considered complete.

C: Consultant – The person who provides expert advice or guidance.

I: Informative – The person who provides information or feedback.

Clear expectations are the foundation of accountability. By setting clear expectations and using tools like the RACI matrix, you can build a team that is accountable, motivated, and focused on achieving its goals. Remember, clarity is key to unlocking the potential of your team.

There is no effectiveness or accountability in the absence of clarity. Does your team know their expectations?

In many organisations, most employees go to work without even an understanding of why they are actually there.

You can also use team management software to document and manage projects to keep everyone in the loop. You can even develop and customise your own application that can help you track and keep your team in account.

Take advantage as well of the time in your one-on-ones to go over individual and team goals again and again until they become second nature to your employees.

 Encourage ownership of team agendas

Have you ever had the experience of being the only person who is talking during the meeting, while everyone is looking at you? If yes, you may need to make a change in how you conduct your meetings with your team. You need to make everyone responsible for the team meeting agendas. In other meetings, everyone should have some form of ownership, and should be able to prepare, and meaningfully contribute to the agenda. Make everyone responsible for team meeting agendas.

You can also enhance effectiveness by sharing the agenda for the meeting well within time, and structure it in a way that everyone has to make a contribution. 

Team members are more effective when they are prepared for the meeting. Encourage a culture of minute taking by everyone so that you enhance participation in the meeting.  There is greater effectiveness when the other team members also participate in the conversations, and deliberations.

To be continued…

Arthur Marara is a corporate law attorney, keynote speaker, corporate and personal branding speaker commanding the stage with his delightful humour, raw energy, and wealth of life experiences. He is a financial wellness expert and is passionate about addressing the issues of wellness, strategy and personal and professional development. 

Arthur is the author of “Toys for Adults” a thought provoking book on entrepreneurship, and “No one is Coming” a book that seeks to equip leaders to take charge.

Feedback:  [email protected] or Visit his website www.arthurmarara.com or contact him on WhatsApp: wa.me//263780055152 or call +263772467255.

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