Handling the unethical customer, Part 2

The way you treat an honest customer is automatically different from the way you treat a dishonest customer.

Augustine Moyo: Larger-than-life character

He did a motoring column for The Sunday Mail, at times going to as much depth as detailing the amount of water a wheel will displace on the tarmac when travelling at a given speed.

Kevin Kasuza: Two concussions and not out

From scoring a fine half century, to becoming Zimbabwe’s first player to be substituted due to concussion after he was hit on the helmet fielding at short-leg, Kasuza has endured a rollercoaster of emotions.

Handling the unethical customer

It is true that customers are not super humans and many-a-time fail in the customer-and-supplier relationship through their actions which may not be ethical.

How do we handle finances in a relationship?

The issue of finance is taken lightly in many relationships. If this issue is not handled wisely, many couples face hard times. No-one must marry a career woman, who has her own income then ask her to quit her job whilst failing  to provide for her needs.

The real heroes of conservation

Behind Zimbabwe’s incredible wildlife are men and women who work round the clock, taking care of the wildlife. These men are the real heroes of conservation!

Covid-19: All hope is not lost

Since the first reported case of Covid-19 disease in late last November in Wuhan, China, the global pandemic has wreaked havoc in 213 countries and territories.

A bad past can ruin a future relationship

Women are often more concerned about security, and this is the reason why, more often than not, they ask the question: “what do you do for a living?” But for…

Managing customer service crisis: Part 2

A well-handled crisis can turn a disaster into an opportunity that will reap good rewards in terms of customer loyalty, brand reputation and word-of-mouth referrals.

Covid-19: Ottawa Charter under threat

The temptation to revisit international health declarations has become very important, particularly in the wake of the Covid-19 pandemic.

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