Chronicle Editor
Business Reporter
ECONET Wireless Zimbabwe, the country’s leading telecommunications and technology company, says its customers could enhance their festive season experience by embracing its multiple self-care platforms.
Over the past three years, Econet has invested in several digital touchpoints, including web self-care platforms, USSD self-care, AI-driven chatbots and WhatsApp helplines, to allow its customers convenient access to critical products, services and personal information at their own pace and in their own time.
Through the self-care platforms, customers can update their personal details, self-administer PUK numbers to unlock SIM cards, recharge their voice or data accounts, retrieve over-scratched recharge card numbers, access call and SMS history, and much more.
The company said it appreciates that the festive season is a time for joy, not stress, hence the need for convenience of accessing essential services without the need to physically visit a shop or wait on hold.
“We understand the importance of seamless customer experience, especially during the festive season, when staying connected is crucial,” said the company spokesperson.
“Our multiple self-care platforms are designed to provide our customers with free and convenient access to essential services, enabling them to manage their telecommunication services efficiently.
“The services are available 24/7, ensuring that assistance is just a click away, whenever customers need it.”
Bongani Ndlovu
Online Reporter