adminStates-developed OpenSpan provides desktop analytics and desktop automation software that enables organisations to improve user processes for greater productivity.
Richard Shaw, MD of Ninzi-Connect, said, “OpenSpan enhances our current Aspect Unified Communications Solution for contact centres as it allows business to address related processes and productivity beyond the contact centre.”
With OpenSpan Desktop Analytics, organisations collect user activity data from the desktops of front-line and back-office workers to discover how users interact with their applications as they work.
They analyse this data to measure productivity, pinpoint inefficiencies and identify compliance gaps.
They then use OpenSpan Desktop Automation to improve user processes, often by simplifying the user interface, automating manual tasks, or providing contextual on-screen guidance during critical processes.
The resulting process improvements can often be tied directly to increased revenue, elevated customer and employee satisfaction, improved compliance and lowered operational costs related to training and errors. — CAJ News.
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