daniel chigunwe
Business Writer
First Capital Bank Limited has entered into a partnership with Hellopaisa Money Transfer Agency in a move expected to positively reshape the firms’ service delivery to key segments.
The lender is also going paperless for all personal transactions in-branch.
Hellopaisa Money Transfer Agency is a reputable and internationally recognised organisation that has set the pace of the remittance market with major operations in South Africa, United Arab Emirates and United Kingdom.
Hellopaisa services are provided by Daytona Capital Management, which is head quartered in England with partners in over 28 countries.
Announcing the partnership, First Capital Bank managing director, Ciaran McSharry, said under the partnership the bank will offer “cash payout” services to walk in customers across its branch network with a valid Hellopaisa token code after all the necessary checks have been performed.
This exciting development adds on to First Capital Bank’s Money Transfer Services as they are already offering the likes of RIA.
“We are excited about this partnership and the value it will unlock for our customers.
In today’s operating climate, our mandate is to offer diverse banking solutions that align with consumer needs by providing convenience and relevance. Our inspiration is drawn from the opportunity to tap into new markets through value-adding partnerships such as these,” McSharry said.
First Capital Bank consumer banking director, Angela Kamhiriri, said the lender was going paperless for all personal transactions in-branch.
She said with the backing of a robust system infrastructure, transacting in-branch has been made safer, easier, and smarter for their clients where digital channel usage will now be at the core of their consumer operations.
This transition process will run till 30 April 2022, after which customers will be expected to transact digitally.
“This initiative will also align us with global trends and standards of digital banking.
“Through the transition we will continue to invest in system development where our collective efforts will ease migration for our customers. Whilst we have made this announcement today (Thursday), we are extending a notice period to our customers and clients to give them adequate time to migrate to paperless banking by registering on our diverse digital platforms.
Our role is to ensure that all our customers transition with ease during this exciting journey,” Kamhiriri said.
Bongani Ndlovu