Online Reporter
Nelson Gahadza
Senior Business Reporter
ZIMBABWE will provide incentives to support the growth of the Business and Knowledge Process Outsourcing (BKPO) sector (knowledge economy) to position the country as a competitive global outsourcing destination, a Cabinet Minister said.
The country will leverage its skilled workforce, strong English proficiency and expanding digital infrastructure to benefit from the services industry or knowledge economy.
Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) involve hiring third-party providers to handle non-core or specialised tasks, reducing costs and increasing efficiency.
BPO focuses on standardised, repetitive, or transactional tasks like customer support. KPO focuses on higher-level, complex services requiring specialised knowledge, such as legal, financial, or research analysis.
BPO and KPO are vital to any economy because they drive significant cost efficiencies, foster job creation and accelerate innovation by providing access to specialised, global talent.
Beyond merely cutting costs, these services allow businesses to shift from routine tasks to high-value strategic functions, increasing productivity and enhancing global competitiveness.
Launching the framework, Finance, Economic Development and Investment Promotion Minister Professor Mthuli Ncube said the initiative forms part of the Government’s broader strategy to shift towards a diversified, export-oriented and digitally competitive economy.
“We must accelerate the transition from a predominantly commodity-dependent growth model towards one anchored on productivity, innovation, services exports and intellectual capital.
“The development of the Business Process Outsourcing (BPO) sector is a catalytic intervention under our economic transformation agenda; hence, the Government provided specific tax incentives to promote the development of this strategic sector,” Minister Ncube said.
