adminlocal companies.
Drishti-Soft is an innovator of Contact Centre Software and Enterprise Communications Applications.
The Indian company is among a number of international companies that will grace the inaugural edition of the National Customer Service Week that is being in the first week of October (3rd to the 7th).
The Contact Centre Association of Zimbabwe president Mr Owen Vere in an interview said yesterday: “Drishti is looking to use Zimbabwe as an entry point in the Southern Africa region. The main purpose behind their visit is to explore partnership opportunities with local firms.
“We believe their presence in the country will benefit local companies especially in respect of cost-efficiency.”
Drishti-Soft are the developers of the Ameyo (contact centre software), which is a comprehensive communications suite for contact centres and enterprises.
Ameyo is an all-in-one suite for businesses to manage their workforce, departments, customers, processes and performance parameters; it also incorporates sophisticated all-in-one functionality and ensures business
availability while simplifying customer interaction management.
Other foreign players that are expected to participate at the National Customer Service Week are RealConnect (South Africa) and Bwise Africa.
Some local companies that will participate at the event include Kingdom Bank, FBC, Telecel, Econet Wireless and CBZ Bank among others.
The CCAZ president urged the general public to take the opportunity to air their views on customer service in the country.
“We encourage the public to come and interface with these and other companies and share both their good and bad experiences in terms of customer service.
“The main thrust of National Customer Service Week is to create a positive message that lasts all year long, and to provide a productive opportunity to generate an even stronger commitment to customer service excellence,” he said.
The first three days of the event will be constituted by internal company programmes, while firms will have an opportunity to inform their customers on company products through a customer service expo that will be held in the Africa Unity Square on day four of the event. A Customer Service Week dinner will also be held on the 7th, where the guest speaker will be global call centre and customer service guru Mr Rod Jones.
Local motivational speaker Mr Milton Kamwendo will also address delegates during the event.
National Customer Service Week is an extension of the International Customer Service Week, which was initiated by the International Customer Service Association in 1988.
Online Reporter