Online Reporter
Gibson Mhaka, [email protected]
ONE of the country’s leading telecommunications companies, NetOne, is accelerating Zimbabwe’s digital transformation by integrating Artificial Intelligence (AI) into its operations while expanding connectivity, financial inclusion and digital skills across communities.
The company said its evolution from a traditional telecommunications provider into a technology-driven digital services company is aligned with Zimbabwe’s Vision 2030 and the National Development Strategy 2 (NDS2), which prioritise innovation, digital transformation and the development of a knowledge-based economy.
NetOne Group Chief Executive Officer, Engineer Raphael Mushanawani, said the company was investing in smart technologies to improve service delivery and support national development.
“Our responsibility extends beyond providing communication services. We are building the digital foundations upon which Zimbabwe’s future economy will operate,” said Eng Mushanawani.
He said AI was now playing a key role in transforming network management through predictive analytics and automated systems that improve efficiency and customer experience.
“Through AI-enabled optimisation tools, we are moving from reactive network management to predictive operations, allowing us to anticipate congestion, optimise resources in real time and deliver better services,” he said.
NetOne showcased its AI-driven systems at the Zimbabwe Annual Telecommunications Conference and Exhibition (ZATCE) 2026, where the company highlighted its plans to use emerging technologies to support sectors such as agriculture, tourism and business.
The company said its AI strategy was being implemented alongside efforts to bridge the digital divide, particularly in rural areas where access to connectivity remains a challenge.
NetOne said it now accounts for 46,14 percent of Zimbabwe’s rural base stations, supporting communities with improved access to communication and digital services.
The telecommunications operator has also expanded its Digital Schools Connect programme, which equips rural schools with ICT laboratories, internet connectivity and digital learning tools.
Eng Mushanawani said the company’s focus was to ensure that technology creates opportunities for ordinary Zimbabweans.
“Technology must serve humanity, not replace it. It must uplift, not isolate,” he said.
NetOne has also expanded financial inclusion through its OneMoney platform, which provides digital financial services to communities with limited access to traditional banking services.
The company said its partnership with the Ministry of Youth Empowerment, Development and Vocational Training is aimed at equipping young people with digital skills and creating opportunities for entrepreneurship.
“Our objective is to ensure that young people are not only connected, but financially empowered to transact, trade and build sustainable livelihoods,” said Eng Mushanawani.
As Zimbabwe moves towards a digital economy, NetOne said it remains committed to using innovation and technology to support economic growth, improve livelihoods and ensure communities are not left behind.
