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THE Zimbabwe National Water Authority (ZINWA) is set to introduce instant billing to bring more convenience to its clients.
After piloting the technology in Glendale, ZINWA will roll out the concept to the rest of its 534 water supply stations around the country.
Zinwa corporate communications and marketing manager, Mrs Marjorie Munyonga said instant billing allows clients to get their bills on the spot. Zinwa meter readers will now move around with network-enabled gadgets that will allow them to make printouts of clients’ bills as they take meter readings.
“The devices will also make it possible for clients to make electronic payments and enquire on their arrears during the meter reading exercise,” she said.
The introduction of instant billing is part of ongoing efforts by Zinwa to bring more convenience and enhanced customer experience.
It is expected to reduce the current billing cycle, ensuring that clients get bills on time and eliminate cases where clients have been complaining about not receiving their bills over prolonged periods.
“Instant billing will also mean that staff members will now simultaneously read meters and deliver bills, which will save time and resources.
Online Reporter