Online Reporter
Nqobile Bhebhe, Zimpapers Business Hub
The Reserve Bank of Zimbabwe (RBZ) has launched its Stakeholder Service Charter for 2025–2029, signalling a clear commitment to delivering efficient, transparent, and inclusive services to its diverse stakeholders.
In a notice, the central bank said the Charter underscores its renewed drive to enhance accountability, professionalism, and responsiveness as it fulfils its national mandate.
“The Reserve Bank of Zimbabwe is proud to announce the official launch of the Stakeholder Service Charter 2025–2029, a bold declaration of our unwavering commitment to excellence in service delivery, stakeholder engagement and the fulfilment of our mandate,” said the Bank.
The five-year Charter will serve as a guiding framework for how the RBZ engages with government ministries, financial institutions, regional and international organisations, the business community, media, and the general public.
“This Charter outlines the Bank’s pledge to provide efficient, transparent, inclusive and responsive services to all stakeholders, including Government Ministries, Financial Institutions, Regional and International Organisations, Business, Media and the general public,” the Bank added.
The RBZ said the Charter embodies its strategic thrust to uphold the highest standards of professionalism and ethics, foster innovation and digital transformation, promote financial inclusion and sustainability, and strengthen trust and confidence in the financial system.
“It reflects our strategic thrust to uphold the highest standards of professionalism and ethics, foster innovation and digital transformation, promote financial inclusion and sustainability and strengthen trust and confidence in the financial system,” the Bank added.
The Charter is also expected to support the Bank’s long-term goal of consolidating macroeconomic stability in alignment with Vision 2030 and the National Development Strategy.
“As we walk the talk and stay the course, this Charter serves as a cornerstone in our journey to durably anchor and consolidate macroeconomic stability, in line with Vision 2030 and the National Development Strategy,” the statement added.
The launch of the Charter comes as the RBZ intensifies efforts to enhance stakeholder engagement, improve service efficiency, and sustain confidence in the country’s financial and monetary systems.
For instance, it is conducting a follow-up perception and confidence survey on ZiG, which runs up to December.
