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Ivan Zhakata – Herald Correspondent
TELONE has suspended the data roll over facility over unremitting failures by the company to host the platform.
Telone management, in a statement yesterday said the facility discontinuation will affect new bundle purchases and will not affect running bundles.
“We wish to advise our clients of the suspension of the data roll over facility with immediate effect,” said Telone.
Data roll over is when a client purchases data and has his or her unused data rolled over to the following month.
“This is owing to the unremitting failures on the host platform which has been affecting overall service offering. The company will continue to explore available alternatives that can support efficient client service and experience.
“We are committed to ensure the best service experience at the lowest possible cost and will keep you updated on new developments in due course. For technical support, billing or enquiries call our contact centre.”
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