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Your Money, Your Call
Cresencia Marjorie Chiremba
FOOD-BORNE illnesses appear to be a growing concern among readers of this column.
In previous articles, we discussed the unorthodox food preparation methods prevalent in Mbare, which pose considerable health risks.
Recent reports suggest that even some formal establishments are selling contaminated food. The convenience of takeaway food has made it a popular choice for many families. However, compromised food safety can lead to serious health consequences.
At the weekend, a friend and his family fell seriously ill after consuming food from a well-known fast-food chain.
This begs the question: Are some restaurants compromising the health of their customers? Food borne illnesses can range from mild discomfort to severe dehydration. Vulnerable groups, such as children, the elderly and those with weakened immune systems, are particularly at risk.
It is imperative, therefore, that food outlets adhere to strict hygiene and safety standards. Zimbabwe has regulations to safeguard public health.
The Public Health Act of 2018 mandates all food products to meet specific health standards to ensure public safety. This Act empowers health authorities to inspect food establishments and enforce compliance with hygiene regulations.
Additionally, the Food and Food Standards Act provides guidelines for the sale, importation and manufacture of food to prevent the distribution of contaminated or falsely labelled products.
Despite these regulations, food poisoning incidents continue, suggesting potential gaps in enforcement or compliance.
Regular inspections by health authorities and a strong commitment to food safety by outlets are crucial to address this issue.
Consumers also play a vital role by reporting suspected food safety violations.
Unfortunately, food poisoning from takeaways is not an isolated incident.
Last year, I experienced a similar ordeal while travelling to Masvingo.
After consuming food from a takeaway in Chivhu, I developed severe stomach aches and spent much of my time dealing with gastrointestinal issues.
This personal experience highlights the urgent need for stricter food safety measures and better enforcement of existing regulations. Food establishments must implement rigorous food safety management systems, including proper food handling, storage and preparation.
Staff training is essential to ensure that all employees understand and adhere to these practices.
Regular audits and inspections can help identify and address potential risks.
Sadly, not all takeaways maintain the same food safety standards.
Some may cut corners.
Consumer vigilance is crucial in identifying establishments with poor hygiene practices. Look out for signs such as unclean premises, improperly stored food and staff who do not follow hygiene protocols.
If you experience food poisoning, report the incident to the relevant health authorities to prevent further incidents and hold the establishment accountable.
Sharing your experience on social media or review platforms can also warn other consumers and pressure the establishment to improve its standards.
Likewise, if you experience severe symptoms of food poisoning, seek medical attention immediately. Keep any receipts or evidence of the purchase as it may be useful if you decide to take legal action against the establishment. The Consumer Protection Act provides a framework for consumers to seek redress for harm caused by unsafe products, including food.
Cresencia Marjorie Chiremba is a marketing consultant with a strong passion for customer service/experience. For comments, suggestions and training, she can be reached at: [email protected] or at +263712979461, 0719978335, 0772978335, www.customersuccess.co.zw
Online Reporter