adminTanaka Nyambo
THE launch of ZB Financial Holdings’ International Virtual Centre (IVSC) in Harare yesterday means that customers no longer need to physically visit a branch to receive assistance.
The centre’s service allows for virtual access to banking, insurance and investment services via phone call, text message, email and WhatsApp.
The service is available 24/7 and the bank states that feedback would be taken seriously in order to measure and improve the quality of their services.
ZBFH chief executive, Shepherd Fungura, said that customer service was a priority for the institution and that the IVSC is a critical channel for customers to give instant feedback.
“As ZBFH, we are a customer-centric institution and our purpose is to improve lives through service hence the reason why we are here today.
“We have made a deliberate effort to go above and beyond to make sure that our clients can reach us 24/7, 365 days a year through our IVSC.
“The IVSC has skilled and experienced agents who are available around the clock to attend to customer queries, enquiries and com- plaints,” he said.
Bongani Ndlovu
Mathew Masinge