ZRP to set up smart call centres

THE Zimbabwe Republic Police (ZRP) has announced plans to establish smart call centres across the country as the law enforcement agency moves to embrace technology in the digital era.

The move is aimed at modernising and enhancing communication channels between the police and the public and ultimately improving overall operational efficiency and response times.

National police spokesperson, Commissioner Paul Nyathi highlighted the importance of the initiative, saying it will revolutionise their operations.

“The introduction of smart call centres will revolutionise the way we handle emergency calls and virtual complaints. It aligns with our commitment to embracing technology and innovation in our policing efforts,” he said.

Comm Nyathi said the smart call centres, which will be dotted across the country, will be equipped with state-of-the-art communication technologies, including advanced call-routing systems and real-time data tracking capabilities.

He said the move will enable the police to respond swiftly to emergencies, co-ordinate resources effectively and gather critical information for investigations.

“Our goal is to provide a more responsive and reliable service to the community. By leveraging technology, we can ensure that every call for help is handled promptly and professionally,” said Comm Nyathi.

He said the introduction of smart call centres is part of a broader initiative by the Government and ZRP to implement smart policing strategies that harness the power of data, technology and community engagement.

Comm Nyathi said by embracing such innovative approaches, they aim to improve transparency, accountability and trust with the public.

“We are excited about the introduction of smart call centres. This technology will enable us to better serve our communities and address their concerns more efficiently. It’s a positive step towards enhancing public safety and building stronger relationships with the people we serve,” said the police spokesperson.

Comm Nyathi said more information on the date for the roll out will be provided in due course. “The Zimbabwe Republic Police is committed to ensuring a smooth and seamless transition to the new smart call centres, with training programmes in place to familiarise officers with the new technologies and protocols,” he said.

“The implementation of these smart call centres underscores the force’s dedication to embracing innovation and enhancing its capabilities in the digital age.”

In January this year, Government announced that Zimbabwe is poised to draw lessons from the Chinese experience in smart policing to make law enforcement more effective.

The model uses artificial intelligence (AI) and other technologies to replace the need for visible police officers on the ground.
Government said it hopes to create a police force that is less visible on the streets and more effective at keeping the public safe by embracing AI, smart surveillance and other technologies.

Following a recent meeting with Chinese Ambassador to Zimbabwe, Zhou Ding, Home Affairs and Cultural Heritage Minister Kazembe Kazembe said both countries were exploring the possibility of implementing advanced technologies to improve policing.