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Freeman Razemba Crime Reporter
The immigration Department has computerised some of its offices at border stations and airports to enhance service delivery. Principal immigration director Mr Clemence Masango yesterday said the department was also operating an online visa application (eVisa Zimbabwe) processing system in line with the country’s e-Government project aimed at modernising and improving service delivery in the public sector.
“Among other achievements, the department has computerised most of its border stations and airports as a way of enhancing efficient service delivery.
“The department also operates an online visa application and processing system in line with the country’s e-Government project which is aimed at modernising and improving service delivery in the public sector,” he said.
The department was awarded the Most Customer Focused Organisation Second Runner Up Award in the public sector at the Zimbabwe Service Excellence Awards organised by the Contact Centre Association of Zimbabwe (CCAZ) last week.
Mr Masango won the Most Consumer Focused Executive award.
“We have a vision to provide a world class immigration service to our clients and, therefore, view these awards as a confirmation and testimony that we are moving in the right direction towards that goal.
“The department is also happy to know that as we go about our work we are positively impacting lives and that there are people out there who notice and care enough to let us know how we are faring.
“This is an important feedback that motivates us not just to maintain but to even seek to improve the standards,” he said.
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