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Some iPhone X customers said they couldn’t activate their new devices on Friday, a hiccup for Apple’s most important product launch in years.
One of the first steps in the activation process requires connecting the phone to customers’ chosen wireless carrier. Those connections didn’t work for some people, essentially making their devices unusable, according to multiple complaints on Twitter.
“Your iPhone could not be activated because the activation server is temporarily unavailable,” a message displayed on those phones read. “Try connecting your iPhone to iTunes to activate it, or try again in a couple of minutes.”
Apple didn’t respond to a request for comment. Verizon Communications said models it sold direct to customers didn’t have problems.
“Some of our customers experienced a delay activating their iPhone X,” Eric Ryan, an AT&T Inc. spokesman, said. The issue was resolved, he added in a statement late Friday. — Bloomberg.
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