IT firm develops Internet Protocol applications

applications for use on Internet Protocol (IP) technologies that can boost productivity in business operations.
Extensive use of the Internet has resulted in the proliferation of new forms of communication namely email, web-messaging, voice over internet protocol (VoIP), and video conferencing among others.
In this respect the modular applications that have been developed by Entire Office Systems provide businesses with improved ways to service customers and manage staff.
Entire Office Systems technical director Mr Petros Muchato said the new range of applications will cater for a broad range of customer service and staff management requirements.
“The rapid move to globalisation, and the market demand for choice, time efficiency and ‘on-demand’ services, means everyone who deals with customers needs to be proactive with the strategies they employ.
“Our cache of modular applications that helps to navigate through this minefield of customer service and staff management challenges.
“We understand that one size does not fit all, so these applications have been built as independent or combined solutions, allowing clients to pick and choose the components that work for them,” he said.
Mr Muchato has, however, lamented the sluggish development of appropriate legislation in the country, which has constrained the roll out of IP technologies.
“It has been the slow rate of change in legislation that has curbed the rapid deployment of this technology and not the technology itself.
“Although the hold ups in the legislative process have served to prevent the consumer from reaping the rewards offered by this technology sooner, it has served to allow the technology to mature and stabilise. As we reach the era of increased deployment the consumer will benefit from the roll out of technologies that have had time to mature amongst a relatively small group of users,” said Mr Muchato.
Entire Office System’s convergence strategy consists of the two basic technology applications for any IP system, VoIP and IP Switching.
Mr Muchato explained that VoIP also known as “Toll Bypass” is the ability to carry voice over a data line and can benefit a business in terms of the cost-effectiveness.
“If your business has a data link between two sites, for example between your office in Harare and your office in Bulawayo, you can carry voice traffic along this line along with your existing data traffic.
“The reason this is referred to as Toll Bypass is that you pay a fixed monthly rental for this line irrespective of the quantity or nature of the traffic that passes between the two points.
“There are no additional costs after the monthly rental and therefore conversations between the two branches are effectively free of charge.
“In other words, a call that could originate from my office in Harare could be passed across my data networks, toll free, to Bulawayo and then “break-out” on to the TelOne network and is completed at an external number in Victoria Falls.
“A call can also originate from an external number which dials into the Harare office and then ‘breaks-in’ into the data network and completes itself at the Bulawayo office,” he said.
Mr Muchato also explained that IP Switching is the ability of the PBX platform to become an IP device on your corporate network. This means that the PBX can drive IP devices on the LAN or WAN network.
It also enables the PBX platform to share information with other devices on the network.