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Premier Service Medical Investment has embarked on an expansion drive aimed at addressing the large numbers of patients flocking to its institutions across the country amid revelations that most health providers are refusing to treat patients on its medical aid society.
PSMI senior manager business performance measurement Mrs Polite Mugwagwa said the institution had lined up projects to open integrated family healthcare centres across the country that would see its institutions providing all medical requirements under one roof.
Mrs Mugwagwa said these new centres were anticipated to unlock the capacity by PSMI health institutions to serve more patients.
“This increase in volumes of patients has prompted PSMI to venture into new projects that will see it expand for the benefit of all its patients regardless of their medical insurer. PSMI has realised that indeed the current facilities cannot cope with the high volumes of patients,” said Mrs Mugwagwa.
She said PSMI had also introduced a drug facility system that allowed patients with chronic illnesses to have their medication delivered to them instead of them coming to the pharmacies.
“This delivery system is currently available in all major towns and an average number of deliveries made annually is around 3 000,” she said.
She said there was also a pick and drop facility, which allowed patients to drop prescriptions at a pharmacy of their choice and when their prescription was ready, a message would be sent to them to pick it up.
“A dedicated triaging nurse is also now available in all clinics in order to assess severity of cases in the clinics. The cases that need urgent attention are attended to immediately,” said Mrs Mugwagwa.
Mrs Mugwagwa said PSMI had also created a department for customer services and alliances whose role was to monitor, investigate and manage all issues to do with customer services.
She said the department would investigate customer needs and expectations, resolve customer queries and carry out customer relationship management on an ongoing basis to both individual and institutional clients.
She said PSMI was, however, pleased with the support it was receiving from its patients and will continue working to increase of its footprint throughout the country for the benefit of all patients, even those that are not on PSMAS.
Of late, PSMAS card holders were being turned away by most service providers mainly because of the society’s failure to pay for services rendered to their members within the stipulated 60 days.
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