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Herald Correspondent
OmniContact, a leading ISO-certified provider of customer contact centre solutions, was recently awarded the Best Customer Experience Award from the Contact Centre Association of Zimbabwe (CCAZ) in the business process outsourcing (BPO) category.
The award recognizes OmniContact’s commitment to providing it B2B (business to business) customers with the best possible end-to-end experience, from the moment of first contact, right up to the full resolution of their issue.
“We are honoured to receive this Award and are very grateful for the recognition,” said Mr Otis Makahamadze, OmniContact’s Chief Customer Experience Officer.
“This is really an outcome of the dedication of our teams in providing the best possible customer experience for both our local and international clients.
“It is also in line with our commitment to delivering solutions that exceed our clients’ expectations,” Mr Makahamadze said.
OmniContact, which earlier this year attained ISO certification (ISO/IEC 27001:2022), was established in 2019 as a unit of Econet Wireless Zimbabwe to provide resilient and dynamic customer service solutions to global clients.
The company has quickly grown to serve a global client portfolio that spans the USA, Dubai, Nigeria, Ghana, Zambia, Angola, Kenya, South Africa, Tanzania and Lesotho, along with the local market.
OmniContact’s customer experience is built on four key pillars: personalized service, responsive support, empowered teams, and continuous innovation.
The company’s cloud-based platform offers a wide range of features, including automatic call distribution, interactive voice response, customer relationship management (CRM) integration, and analytics. OmniContact offers enterprise solutions for businesses of all sizes, with the promise to improve their customer experience and business process efficiencies.
In addition to OmniContact’s Best Customer Experience Award, Mr Makahamadze himself was also honoured by CCAZ for his exceptional work in the field of customer experience.
“His leadership and exceptional customer-centric work has not only benefited the OmniContact, but the industry as a whole,” said an CCAZ official at the event last week.
The CCAZ Service Excellence Awards recognise, honour, and reward organisations and professionals that have excelled in delivering outstanding customer service. The awards also seek to promote and nurture a culture of service excellence in various sectors of the economy.
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