Online Reporter
Patrick Chitumba, Midlands Bureau
POLICE in the Midlands Province have pledged to rebuild and strengthen their relationship with the public, promising improved service delivery standards and greater accountability.
Speaking during the re-launch of the Police Client Service Charter in Gokwe on Tuesday, Officer Commanding Police in the province, Commissioner Patson Nyabadza said the police and members of the public should work together to achieve national development goals in line with Vision 2030.
“We are gathered here for a purpose that is at the very heart of the Zimbabwe Republic Police’s constitutional mandate. Driven by the inherent obligation to serve, we are gathered to renew our covenant and reiterate our commitment to the oath that we swore to the people of Zimbabwe by reinvigorating the Police Client Service Charter,” he said.
The re-launch marks a renewed effort by the police to improve their relationship with communities and enhance professionalism in service delivery.
Comm Nyabadza urged citizens to use the Charter to hold police accountable and to provide feedback on their services.
He said the re-launch was first conducted at national level on 30 January in Harare.
“The Charter answers the fundamental question: What can every citizen rightfully expect as the minimum service standards when they interact with their police? In doing so, it clearly lays out the standards for professionalism, courtesy and efficiency,” said Comm Nyabadza.
“This is far more than a document; it is a solemn pledge and handshake extended to every human being in the Midlands Province.”
Comm Nyabadza said the guiding principles of the police remain Pro-Lege (for the law), Pro-Patria (for the nation) and Pro-Populo (for the people).
“I therefore take this opportunity to pledge our collective and undivided attention to pursue the needs and aspirations of the people of Midlands, citizens, visitors and residents alike,” he said.
Comm Nyabadza said as the country moves towards the final stages of Vision 2030, a safe and secure environment remains essential for economic growth and prosperity.
“An empowered and prosperous upper middle-income economy requires strong foundations anchored on a safe and secure environment. Today’s reaffirmation of our covenant is a step towards the fortification of such foundations,” he said.
Comm Nyabadza acknowledged that trust between the police and the public had in some instances deteriorated.
“Stories are heard in market places and in newspapers and the yearning for enhanced police service is being felt. It is at this juncture that we endeavour to rebuild and cherish that trust,” he said.
“We are looking forward to a revived and enduring relationship between the police in Midlands and the public.”
Comm Nyabadza said the Charter represents a turning point in the fight against crime and called for stronger cooperation between the police and communities.
“Our shared security depends not only on individual vigilance but also on everyone’s determination. Let us move forward together as one,” he said.
Comm Nyabadza also outlined measures aimed at improving transparency and accountability within the police service.
“We promise you professionalism, where the police officer you meet will not be defined by their uniform but by their integrity, respect and commitment to justice,” he said.
“We promise transparency and you have a right to a reference number, a right to follow up and a right to feedback. This is the standard and our promise to you.”
Comm Nyabadza said police officers will soon be required to wear name tags while on duty to enhance accountability.
He also highlighted the planned introduction of body-worn cameras as part of efforts to curb corruption and promote transparency.
“These cameras will serve as both a deterrent to misconduct and a shield for honest officers,” he said.
Comm Nyabadza urged residents to use the phone numbers and social media platforms listed in the Client Service Charter to report misconduct or provide feedback.
“Let us remember that a tree is strengthened by the winds that blow against it. Your feedback, especially that which highlights our mistakes, is the wind that will make the police stronger, more resilient and more trustworthy,” he said.
