Online Reporter
Freeman Razemba
Senior Reporter
THE Zimbabwe Republic Police has relaunched its revamped client service charter in Matabeleland North Province to strengthen police-community relations and improve responsiveness to public concerns.
Client service charters serve as formal agreements that define standards and accountability for both public and private entities.
The renewed charter is anchored in four key pillars designed to enhance efficiency, accountability, and public confidence.
The four pillars are response to calls and public interaction, crime management, traffic management and community assistance.
National police spokesperson Commissioner Paul Nyathi confirmed that senior officers across the country are engaging the public on the charter.
“The ZRP Matabeleland North Province recently re-launched its client service charter at Mahamba business centre in Inyathi. The event was officiated by the Officer Commanding Matabeleland North Province, Commissioner Stephen Kazingizi.
“The relaunch was attended by local traditional leaders, members of the business community and residents, reaffirming the Zimbabwe Republic Police’s commitment to delivering professional, efficient and people-centred policing.
“The event also underscored the importance of strengthening police-community relations and enhancing service delivery through greater accountability, transparency and public engagement,” he said.
The charter, which is being unveiled in most provinces and districts, outlines the minimum service benchmarks expected of officers during daily interactions with the public.
The Officer Commanding Police, Murehwa District, Chief Superintendent Raudzi Chuma and the legislator for Murehwa West, Cde Farai Jere, also relaunched the client service charter at Gosha Primary School, Juru, last Thursday.
The ZRP has since intensified the fight against crime in the country through community involvement.
The development follows remarks in February by Commissioner-General Stephen Mutamba, who stated that officers must embody professionalism, integrity and impartiality to earn public trust and serve the nation effectively.
Speaking at the launch of the 2026 ZRP client service charter, Comm-Gen Mutamba said: “As the most visible arm of Government, we must embody professionalism, respect, integrity and impartiality. Let us be a beacon of hope rather than fear, the face of justice instead of judgment.”
He urged communities to see police officers not as an occupying force, but as members of the same national family.
Meanwhile, the ZRP crime awareness campaign team conducted an engagement programme with school children, traditional leaders, school teachers and the community in Matabeleland South and Matabeleland North Provinces.
In Matabeleland South Province, the team visited Filabusi High School, while in Matabeleland North Province, they were at Queens, Inyathi.
Last week, the CID unit also engaged banking executives and security managers to exchange ideas and strategies to tackle robbery cases targeting financial institutions in the country.
Comm Nyathi was part of the team which engaged the business sector.
