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Nqobile Tshili Chronicle Correspondent
PASSENGERS aboard the Air Zimbabwe Boeing 767 on a flight from Harare to Johannesburg on Sunday were left disgusted after liquid waste seeped into the cabin from the toilet. Following the incident, social media has been awash with posts from passengers who were disgruntled with Air Zimbabwe’s customer relations. Some of them were even posting pictures of what looks like human waste.
Yesterday, Air Zimbabwe’s public relations manager Shingai Dhliwayo came guns blazing saying passengers were exaggerating the problem. “We refer to sensational and exaggerated media reports that claim that raw effluent was discharged in the cabin on the Air Zimbabwe flight from Harare to Johannesburg. On 6th of December 2015 our B767 which operated our UM647 had a minor fault in the lavatory system of the aircraft,” said Dhliwayo.
“The online reports which suggest that sewer was flowing into the cabin are not true because it is technically impossible for sewer to flow back as the B767 aircraft uses a vacuum source to a collector tank.”
She said the lavatory is different from those used in homes to allow effluent into air plane’s cabin. “This system which is different from those used at home is actually one of best of waste disposal systems and is in use in most new generation air planes. The middle right lavatory hand wash basin overflowed as water faucet was left running,” she said.
Dhliwayo said as a result of over flow, water spilled onto the lavatory’s floor and made it to the plane’s cabin. She said Air Zimbabwe was still dedicated to offering the best service to its customers.
“The perceived raw effluent in the cabin being depicted in the social media is an effect of light glare. Air Zimbabwe is committed to offering excellent service to its customers and ensuring safety and comfort aboard our aircraft,” she said.
Online Reporter