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Business Reporter
Stanbic Bank Zimbabwe chief executive (CE), Solomon Nyanhongo, has won the overall chief executive officer (CEO) of the year as well as the banking sector CEO of the year awards at the annual CEO Round Table Awards ceremony.
A five-member adjudication committee made of seasoned players in the banking sector, law, accounting, media and investment and finance judged nominees in eight categories.
The categories are business performance; corporate and strategy; digital journey; customer experience; risk management; product mix; product innovation; and ethical leadership and management.
The committee was chaired by lawyer, entrepreneur and educationist, Mr Canaan Dube.
They rewarded Mr Nyanhongo for guiding Stanbic Bank to greater heights in its business performance as measured by revenue growth as well as leadership and corporate strategy, whose indicator was strategic foresight.
The committee rewarded Mr Nyanhongo for championing the implementation of the institution’s three strategic priorities, that is transform client experience, execute with excellence, and drive sustainable growth and value.
Mr Dube said Mr Nyanhongo was rewarded for creating a top-notch customer experience through which the institution had the highest levels of customer satisfaction and customer retention.
Stanbic Bank also won the Best Customer Experience Award in the Banking Category from the Customer Experience Association of Zimbabwe. The institution has won the award for the past two years. Customer satisfaction across Stanbic Bank’s segments averaged 8.5 out of 10 suggesting that the institution’s clients are highly satisfied with the services they provide them.
Mr Dube said the adjudication committee was guided by the principle of maintaining the integrity of the award process and thus strictly adhered to guidelines.
“Each nominee was assessed against a predefined set of criteria, ensuring a consistent and objective evaluation. The selection of the overall winner involved a multi-faceted approach, part of which was that nominees who were selected by the majority of adjudicators were considered.
“As the adjudication committee, we are confident that we conducted a fair and transparent evaluation process based on the information provided by the nominees. We are proud of the outcomes that were unveiled,” said Mr Dube.
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