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Zimbabwe’s state owned fixed telephone operator TelOne, on Tuesday unveiled a state-of-the-art customer service centre in Chitungwiza as it continues to roll out its services to the majority of Zimbabweans.
Information Communication Technology, Postal and Courier Services Minister Webster Shamu, who officiated at the event called on the community to take advantage of connectivity models being offered by TelOne as Government strives to empower the masses via technology
TelOne has set up wifi hotspots around Chitungwiza Town Centre, in addition to their fixed internet cafe terminal inside their state-of-the-art customer service centre, which are meant to lure customers with mobile devices.
Minister Shamu said the state enterprise has taken giant steps towards implementation of Zimbabwe Agenda for Sustainable Socio-Economic Transformation, which recognises ICTs as one of the cornerstones of economic growth.
However, the minister expressed concern over the number of households connected to the fixed terminal compared to the population in Chitungwiza
“They are 87 103 houses in Chitungwiza and only 7 024 of these houses have TelOne landlines, surely we ought to have every house connected as we seek to empower our own hence creating a portal for online connectivity via these phone lines,” the minister said.
“TelOne has brought a one-stop shop for all technological and communications requirements, the centre is only a taste of what every household should have – wireless broadband and communication access.”
The client services centre anchored right at the heart of Chitungwiza boasts of high speed broadband internet connectivity and telephone payment desks, state-of-the-art desktop computers in a cafe setup and browsing facilities with wi-fi capabilities.
TelOne managing director Mrs Chipo Mtasa said that the centre offers standard service such as customer enquiries, service provision, bill payments a cellphone and accessories shop. It also comes with an exquisite customer waiting areas.
“This should indeed be beneficial to the community, especially the school-going age as access to research and online tutorials are available at very low cost,” she said.
Chitungwiza has 31 primary schools, 14 secondary schools and one satellite school, evenly divided between Zengeza and Seke, making pupils from these schools direct beneficiaries of the state-of-the-art customer service centre.
This is the second centre that has been opened by TelOne after the one that was opened in Borrowdale last year.
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