ZB widens domestic, international services

Mathew Masinge

ZB Financial Holdings has included a Plus Platinum Service that will see clients enjoying domestic and international services.

The latest addition follows the financial institution’s approach to transform all its branches into one-stop-shops.

On Saturday, ZBFH activated two service centres in Bulawayo’s Belmont and Fifth Street and one each in Beitbridge and Gwanda.

Speaking during the Bulawayo launch, ZBFH, group chief executive, Shepherd Fungura, said the new structure supports their strategy.

“I am pleased to introduce our latest edition to our service centres -The Belmont Plus Platinum Service Centre – an embodiment of excellence tailored exclusively for our esteemed executive clientele in the great city of Bulawayo.

“We have changed our governance, our boards, all our policies and processes for easy customer service.

“We have embraced a customer-centered culture that places the customer at the heart of everything we do.”

He added:

“Our venture into the regional market has been met with resounding success. We proudly launched our Reinsurance business (P&C re) in Botswana, extending our reach and influence beyond the borders of Zimbabwe.

“By starting with what the client wants, we ensure that our products, services and interactions are tailored to their specific requirements.

“Our business is designed in three clusters, banking, insurance and investment, all our offerings are now available under one roof,” said Fungura.

Speaking at the same event, Minister of State for Bulawayo Metropolitan Province, Judith Ncube, complimented ZBFH’s efforts.

“I am pleased that ZBFH is spotlighting Bulawayo and indeed the Matabeleland province.

“Government has also embarked on several initiatives to ensure the resuscitation and growth of industry and commerce in this region.

“It is music to my ear to see that ZBFH is ready to join hands with the government and other key stakeholders to develop the City of Kings and Queens,” she said.

The Matabeleland launch began in Beitbridge, moved to Gwanda and Bulawayo where the financial service provider painted the towns green through roadshow campaigns.