Online Reporter
Fungai Lupande
Mashonaland Central Bureau
ALL courts in Mashonaland Central officially transitioned to digital operations today as the Judicial Service Commission (JSC) launched the fourth phase of its Integrated Electronic Case Management System (IECMS).
This system aims to expand digital access to justice, starting with magistrates’ courts in Mashonaland Central and Matabeleland North.
During a visit to Bindura, JSC Secretary Mr Walter Chikwanha announced that the system is now fully operational in all magistrates’ courts in the province.
“This is a significant milestone. People can now file court documents and interact with the justice system digitally, eliminating the need to physically travel to different courts,” he said.
While the digital system enhances efficiency, speeds up processing, and reduces paperwork, the JSC acknowledges the challenges related to internet access, technological devices, and digital literacy, especially in rural communities.
“We are aware of these realities. That’s why we have set up e-filing offices at every court, staffed with trained ICT officers to assist members of the public,” he explained.
“Even if you don’t have a device or internet access, you can walk into a court and use our computers for free.”
For larger courts such as Bindura, Hwange, and Victoria Falls, the JSC has established Internet Hubs.
These spacious facilities are equipped with modern computers, free Wi-Fi, and support staff available to help people file and track their cases online.
The record office at Bindura Magistrate’s Court has gone paperless, with all large files now digitised
“Our goal is to make justice more accessible, not harder to reach. The digitisation of courts is intended to serve the people, not frustrate them,” Mr Chikwanha emphasised.
With the increased reliance on digital infrastructure, concerns about cybercrime and data protection have arisen.
Mr Chikwanha reassured the public that strict security measures are in place.
“We launched the IECMS in the superior courts in May 2022, and since then, we have not experienced any successful cyberattacks,” he said.
“The system is outfitted with both internal and external safeguards, and we have a dedicated team of cybersecurity experts monitoring it 24/7.”
Mr Chikwanha said the digitisation of courts is a crucial step toward enhancing the efficiency, transparency, and accessibility of the justice system.
“IECMS is a game-changer. We are not just digitising processes; we are democratising access to justice. Whether someone has a smartphone or not, the system has been designed with every Zimbabwean in mind,” he said.
Shepherd Kausiko, a suspect in a stock theft case, described the e-filing process as efficient and fast.
He was able to have an email address created for him as part of the process.
“I am on bail, and my case has been postponed to July 16, two weeks from now. I am pleased that I can track my case from the comfort of my home,” he said.
“I live at Chiwaridzo Farm in Bindura, which is a distance from the court, and I no longer need to make frequent visits just to get updates.”
