Online Reporter
Coach Molly Chuma
Grooming
TRANSITIONING from high school into university or one’s first job can feel like stepping into a new world that demands independence, confidence, and a sense of decorum.
For many young adults, it’s an exciting season filled with opportunity and growth, but it can also be overwhelming when it comes to navigating the unspoken rules of behaviour.
Etiquette is not about being perfect or stiff; it’s about showing respect for others and for yourself. It’s a life skill that builds your reputation long before your qualifications are noticed.
Let’s explore the key areas where etiquette can make all the difference for young adults entering this next phase of life.
1. First impressions matter
Whether you’re attending a university lecture or walking into your first job interview, people form opinions about you within seconds. The way you greet others, dress, and carry yourself communicates volumes before you even speak.
Make eye contact, smile, and offer a polite greeting. In Zimbabwe, a respectful “Good morning” or “How are you?” (makadii?) is never outdated. Dressing neatly and appropriately for the occasion shows self-awareness. You don’t have to wear expensive clothes; just ensure they’re clean, ironed, and fit well.
Remember, grooming is part of etiquette. Simple habits like fresh breath, tidy hair, and well-kept nails speak of self-respect. These small details make a big difference, especially in environments where professionalism and presentation count.
2. Classroom and workplace conduct
At university, many students experience freedom for the first time. But freedom without responsibility can easily lead to poor impressions. Arriving late for lectures, whispering during class, or being glued to your phone are habits that show a lack of discipline.
Similarly, in the workplace, respect for time and people is non-negotiable. Be punctual, listen attentively during meetings, and avoid interrupting others. Learn the tone and communication style of your organisation — some environments are more formal, others more relaxed — but courtesy is always expected.
When in doubt, be polite. Phrases like “Please,” “Thank you,” and “Excuse me” never go out of style. They soften communication and show emotional maturity, qualities that stand out in both students and employees.
3. Email and digital etiquette
Many young adults underestimate the importance of digital manners. Whether you’re emailing a lecturer, applying for a job, or sending a work report, how you write matters. Avoid slang or text language in professional communication.
Start with a greeting, keep your message clear and concise, and end with a polite closing such as “Kind regards” or “Sincerely.” Proofread before you hit send. Even on WhatsApp, remember that tone can easily be misinterpreted. Avoid sending messages late at night or using emojis excessively when communicating professionally.
Social media also forms part of your image. Before posting, ask yourself: Would I be proud for my lecturer, employer, or parent to see this? Digital footprints last longer than first impressions.
4. Respecting diversity
Universities and workplaces bring people together from different backgrounds, cultures, and beliefs. Etiquette means being inclusive, listening more than you speak, and avoiding offensive jokes or assumptions.
Be open-minded. In Zimbabwe, we are blessed with cultural richness; what may be normal for you might be different for someone else. Use every opportunity to learn and appreciate others’ customs, whether it’s a different greeting, food, or language. Respect breeds harmony and maturity.
5. Handling money and social situations
As a young adult, you will start making financial and social decisions on your own. Etiquette teaches balance. If you go out with friends, offer to pay your share or contribute. Avoid assuming someone else will cover the bill.
When attending social gatherings, greet the host and thank them before leaving. Avoid gossip and excessive drinking, especially in professional or academic settings — it can damage your image faster than you realise.
If you are invited to formal events, take note of dress codes. Casual, business casual, and formal each have different expectations. When unsure, it’s better to be slightly overdressed than under-dressed.
6. Managing conflict gracefully
Disagreements are part of life. Whether it’s with a classmate, lecturer, or co-worker, learn to stay calm and address issues respectfully. Avoid venting frustrations on social media or in public spaces.
In the workplace, follow the right channels when resolving problems. Professionalism means keeping emotions in check and focusing on solutions rather than blame. How you handle conflict shows your level of emotional intelligence — a trait employers value highly.
7. Building relationships and networking
Success is rarely achieved alone. Learn to connect with people respectfully and authentically. Introduce yourself confidently, maintain good eye contact, and remember people’s names when you can.
Networking isn’t just about handing out business cards or adding contacts on LinkedIn. It’s about building mutual respect and showing genuine interest in others. Sometimes, a simple “It was great meeting you” message can open doors in the future.
8. Balancing independence with respect
Becoming an adult means taking responsibility for your actions, from how you dress to how you communicate. Yet, respect for elders, teachers, and colleagues should never fade. Being modern doesn’t mean abandoning manners.
Confidence and humility can coexist beautifully. A confident young adult listens, learns, and contributes without arrogance. True sophistication is quiet, respectful, and consistent.
9. Lessons for life
The etiquette you build in your youth will serve you for decades. It will shape your reputation, influence your opportunities, and determine how people remember you.
In my sessions, I often remind young adults that success is not just about what you know, but how you present what you know. Good manners make talent shine brighter.
Coach Molly Chuma is a Grooming & Etiquette Coach/ Confidence • Culture • Character/ Call or WhatsApp: +263 772 956 884/ www.theluminaryinstitute.co.zw/ coachmolly.chuma@ gmail.com
