adminThe global health and wellness firm has migrated its systems to the leading business management software, SAP.
The system, customised to Nestlé’s best practices, is called Global Business Excellence (Globe).
Globe has proven to be effective in all Nestlé markets, becoming Nestlé’s way of doing business across all its regional operations.
Nestlé said the newly adopted business excellence program, being rolled out in two clusters, will provide better business alignment across the Equatorial African Region’s eight operating concerns.
The first cluster including Kenya, the regional head office, Mauritius, Congo and Zimbabwe went live on Tuesday. The second covering Angola, Mozambique and Zambia will be active later in the year.
“The rapid growth rate of the EAR region in the last three years and the need to enhance management capacity have called for a change of our Enterprise Resource Planning system that can support our ambitious future growth while streamlining our operational costs.
“Hence, the adoption of Global Business Excellence,” said Mr Pierre Trouilhat, regional director and chief executive officer of Nestlé EAR.
Mr Trouilhat said the system would help the region align the business fully to the global Nestlé best practices while improving service delivery on efficiency and strengthening its competitive advantage.
“With the era of globalisation, consumers want to experience the same standards of services and products regardless of where they are in the world and this motivated the region to adopt Globe to ensure the company’s best practices are enjoyed by our customers, suppliers, partners and staff in the whole region,” he said.
The system, which cost Nestlé Equatorial African Region US$11 million to implement excluding the investment by the global firm to customise SAP to the Global Business Excellence, was first launched in Malaysia, Singapore, Switzerland and Chile in 2002.
In the Equatorial Africa Region, this implementation involved the creation of several cross-functional teams across many countries that came together in Mauritius for one year to prepare for its activation.
“We have spent over 12 months analysing our company’s ways of working, aligning them with our global business excellence program and locking them into our system solution,” said Mr Trouilhat.
Sixty users across EAR went through a training programme, and on returning to their countries helped to prepare the country operatives to move to the new platform on January 1.
Training in the Globe program provides the EAR employees with latest skills and knowledge in best practices, tools and is an
investment to build their capabilities.
The Globe program is expected to improve the freshness of Nestle’s products by rendering the supply chain process more efficient by providing the company with real-time information.
Nestlé EAR is a wholly owned subsidiary of Nestlé South Africa, headquartered in Vevey, Switzerland, the world’s largest nutrition, health and wellness company with sales of over US$105 billion.
Nestlé EAR was set up in April 2008 and oversees the operations in 21 countries, namely Kenya, Angola, Burundi, Comoros, DRC, Djibouti, Eritrea, Ethiopia, Madagascar, Mauritius, Mozambique, Malawi, Rwanda, Seychelles, Somalia, South Sudan, Tanzania, Uganda, Zambia, and Zimbabwe.
Online Reporter