adminH-Metro Reporter
PEOPLE’S Own Saving Bank (POSB), has unveiled a 24/7 contact centre to provide round-the-clock service to its customers and partners.
The contact centre will handle all enquiries, complaints and feedback related to POSB’s products and services, such as savings accounts, loans, cards, investments and other banking services.
The 24/7 Contact Centre is part of POSB’s ongoing efforts to enhance its customer experience and satisfaction, as well as to cater for the diverse and evolving needs of its customers.
POSB public relations manager, David Makacha said the bank is committed to enhance their customer service experience.
“Our 24/7 Contact Centre reflects our commitment to enhancing customer experience and satisfaction.
“We understand that our customers have different preferences and lifestyles, and we want to be available to them whenever they need us.
“They can count on us to respond promptly and professionally to their feedback,” said Makacha.
Makacha said the bank has trained its personnel on the latest skills.
“The contact centre is also a testament to our investment in technology and innovation, as we leverage artificial intelligence and data analytics to enhance our service quality and efficiency.
“We have trained agents with the latest skills and knowledge to handle various customer scenarios and requests.
“We invite our customers to make use of this 24/7 Contact Centre and enjoy the convenience and benefits of banking with POSB, “ he said.
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