adminOctober 3 to 7 this year.
The event is expected to become annual. The Contact Centre Association of Zimbabwe, which is the sole association for call centres and customer service professionals in conjunction with the Ministry of Tourism and Hospitality Industry, is organising the event.
Contact Centre Association of Zimbabwe president Mr Owen Vere highlighted that the National Customer Service Week celebrations will give a chance to local businesses to focus on customer service improvement.
“The main thrust of National Customer Service Week is to create a positive message that lasts all year long, and to provide a productive opportunity to generate an even stronger commitment to customer service excellence.
“The National Customer Service Week will also serve as a platform for businesses to appreciate loyal customer as well as developing and fostering the culture of service excellence within the country. It comes at a time when our tourism ministry is on an intensive marketing drive to promote our country as a preferred tourist destination.
“For the past years, tens of thousands of businesses around the world celebrated Customer Service Week and few companies in Zimbabwe were aware or took part in this global celebration,” he said.
He added that National Customer Service Week will be devoted to recognising the importance of customer service and honouring employees and businesses responsible for taking care of their customers.
In addition, it would raise the standards of Customer Service across Zimbabwe through awareness, education and sharing of global best practice, raise awareness of Customer Service across the country, remind organisations of their commitment to customer service, and raise the standard of customer service delivery in the country.
Local firms will have an opportunity to inform their customers on company products through a customer service expo that will be held at Africa Unity Square in the capital.
National Customer Service Week is an extension of the International Customer Service Week, which was initiated by the International Customer Service Association in 1988.
The event is normally celebrated within the first full week of October and has become a global week to celebrate and promote customer service excellence and to appreciate the role of customers in business growth and sustainability.
To date over 50 countries across the world take part in celebrating the International Customer Services Week.
Various stakeholders in different sectors have already applauded this move and have shown commitment to take part into this noble cause which will assist in addressing poor service delivery issues and promote service quality across the country.
Online Reporter