dyton mupawaenda
Ivan Zhakata recently in MASVINGO
Villagers in Chatikobo, Masvingo rural district have been empowered with vital knowledge on consumer protection following a joint consumer rights outreach.
The event, hosted by the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), in collaboration with the Reserve Bank of Zimbabwe (RBZ), the Procurement Authority of Zimbabwe (PRAZ), the Consumer
Protection Commission (CPC) and the Consumer Council of Zimbabwe (CCZ) was aimed at informing the community about their rights and responsibilities.
Addressing the villagers, Dr Vengesai Magadzire, deputy director of Economics, Tariffs and Competition and also in charge of consumer affairs said consumer education in rural areas was significant.
“We are here to ensure that consumers are well-informed about their rights especially in relation to postal and telecommunications services,” Dr Magadzire said.
“Our focus is to help the community understand how to protect themselves and make informed decisions about the services they use.”
The event also addressed issues related to digital financial services with a focus on inclusivity for rural consumers.
“We want to make sure that no one is left behind when it comes to accessing digital financial services,” Dr Magadzire said.
Participants were provided with essential information on how to file complaints if they encounter issues with services.
Mr Phillimon Chereni, CCZ corporate affairs director said it was important to empower consumers.
“Many people are still unaware of their rights under the Consumer Protection Act. Today’s event is a critical step in bridging that gap,” Mr Chereni said.
The outreach also focused on marginalised groups such as women, youths and people living with disabilities.
Mr Mqhele Tshuma, PRAZ corporate communications manager said affirmative procurement aimed to integrate these groups into the public procurement system.
“We are working to ensure that marginalised groups have access to Government tenders,” Tshuma said.
Locals expressed gratitude for the event and said it provided valuable insights into consumer rights.
“I now understand my rights better and know where to go if I have a problem with service,” said Mrs Patricia Chikarabwa a community member.
Online Reporter