Online Reporter
Freeman Razemba
Senior Reporter
The Zimbabwe Republic Police (ZRP) has relaunched its revamped Client Service Charter in Matabeleland North Province as part of ongoing efforts to strengthen police-community relations, improve service delivery and enhance accountability in policing.
The charter, which is being rolled out across provinces and districts nationwide, sets out minimum service standards expected of police officers in their day-to-day interactions with members of the public while providing a framework for responsiveness to public concerns and complaints.
Client Service Charters serve as formal commitments that outline service standards, rights and responsibilities, promoting transparency and accountability in both public and private institutions.
The ZRP’s renewed charter is anchored on four key pillars: response to calls and public interaction, crime management, traffic management and community assistance all aimed at improving efficiency, professionalism and public confidence in the police service.
National police spokesperson Commissioner Paul Nyathi, confirmed that senior officers across the country are engaging the public on the charter.
“The ZRP Matabeleland North Province recently re-launched its Client Service Charter at Mahamba Business Centre in Inyathi. The Officer Commanding Matabeleland North Province, Commissioner Stephen Kazingizi, officiated the event.
“The re-launch was attended by local traditional leaders, members of the business community and residents, reaffirming the Zimbabwe Republic Police’s commitment to delivering professional, efficient and people-centred policing. The event also underscored the importance of strengthening police – community relations and enhancing service delivery through greater accountability, transparency and public engagement.”
The development follows remarks in February by Commissioner-General Stephen Mutamba, who stated that officers must embody professionalism, integrity and impartiality to earn public trust and serve the nation effectively.
Speaking at the launch of the 2026 ZRP Client Service Charter, Comm-Gen Mutamba said: “As the most visible arm of Government, we must embody professionalism, respect, integrity and impartiality. Let us be a beacon of hope rather than fear, the face of justice instead of judgment.”
He urged communities to see police officers not as an occupying force, but as members of the same national family.
