Customer etiquette, speed dialling and pampered pandas

Khuphuka Nasingeni
Ask anyone in the hospitality industry they will all declare that they give you the best experience, a a�?home away from homea�? experience.A� It is important in the hospitality industry to deliver that personal touch so that you can get repeat business by building loyalty among your clients. There are many eateries around town but you always flock to the one that seems to know you well and caters for your needs, offering the best personal experience!

I have been to shops with some of the most rude employees whose customer care is simply rotten. Such workers would do well to be attached to the service industry, even the informal one. I once overheard a prostitute doing a review of her time with a client and laughing out loud how that customer sincerely believed that she loved him. a�?You cana��t beat a prostitute when it comes to customer care,a�? she concluded, followed by pearls of laughter from her friends!

These stubborn memories came knocking on the back of reports that a wife, who was also a prostitute, took a client home. I guess the idea was to give a a�?home away from homea�? experience, literally. The lady claimed that her husband and herself survived on prostitution money and that she got home, went into the house to get condoms from the husband so that she could serve the customer who was parked by the gate at night.

If the reports are anything to go by, they would not be the first couple to do that but it is shocking that there are men who are leasing their wives for a living.

A paying customer, unfortunately, was hurt by a seemingly jealous husband.A� Not a good week for clients as a patient was sexually abused by a service provider, a nurse at a major hospital in the capital. We may need customer insurance to cover us against risks associated with unpredictable service providers.

Still on the service provision tip, hopeless sinners and demon-possessed individuals need certain services to rid them of their burdens. However, to get them to dash in your direction as a service provider, you need to sweeten the advertisement.

This man of God is promising his clients what no other M.O.G provides! He has Goda��s direct line and he takes calls from God as he prays for people. I hope he will not be asking for offerings soon from his followers to buy God the latest smartphone to aid his communication with the creator of the universe. And to think that the old time Christian still accesses God through the Bible. I will leave the anointed calls and divine phone numbers to this generation of men of the cloth to deal with.

What I remember from the Bible though is that God sent Noah to provide a service to his creation when he destroyed the earth using floods. We have His assurance that he will not do it again using floods. However, there are those that sought to spread alarm and despondency at the height of Cyclone/Tropical Storm Dineo, quoting Genesis 7:11 that talks of floods on the 17th day of the second month during Noaha��s 600th year!

Second month it is but not Noaha��s time. It is that time of the year when the soccer worlda��s transfer market comes alive with rumour, cash and signatures marking new alliances, igniting new romance.

We have even seen some turning to God to turn the tide in their favour while inyangas have also made roaring business. I thought I would spare Zifa this week but it appears like it is behaving like a dumped boyfriend who wants his jewellery back!

The only association with Noah that one can think of, since many still have that fixation, is the flooding in many parts of the country and our hope is that we remember the flood victims in Tsholotsho especially.

They may not have received international news coverage but they deserve our help. You see, as the flood victims settled in to a hospital and secondary school in Tsholotsho, a giant pampered panda was making its way to China from the US with all the media spotlight on the animal.

I know our country has sent a couple of elephants to China. But this US-Sino deal is so sweet I would recommend it highly. A panda couple was leased to the US (some here lease wives) for $10 million (renewable every 10 years) in 1972.

Can you imagine the US is paying for the honeymoon, ante-natal and post-natal care and recouping these costs through charging tourists coming into the Washington zoo to see the giant panda!
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